Give parents the information they need.Without another message to you.
Parents want to know when their child's next lesson is, how they're getting on and whether an invoice has been paid. Answering those questions individually can leave you repeating the same information.
We give each family its own portal, where they can see their children's sessions, read your session feedback, access documents, manage eligible consent choices and pay invoices.
Families sign in with an emailed link rather than another password to remember. Each family sees only its own information.
A home for the information families need.
The portal brings together Sessions, Feedback, Invoices, Documents, Availability, Consent and the other information families need about their tuition.
The home screen shows the latest feedback and highlights anything needing attention, such as an invoice to pay or a consent question still waiting for an answer.
Families can see what's owed and what's been paid, view invoice PDFs and find their current tuition terms and documents.
Keep upcoming sessions easy to find.
Families can see upcoming and past sessions for their own children. In a shared session, they never see another child's name.
The portal doesn't let parents book, move or cancel sessions. They contact you to arrange changes, and you remain in control of your calendar.
Share session feedback with families.
After a session, use Write feedback to record what happened for each child. You can add photographs where the family has given photograph consent.
When you're ready, choose Publish to the portal. The family receives an email saying feedback is ready, while the feedback itself stays in the portal. Families can read it there and download it as a PDF.
You can also see whether and when a parent read the feedback.
Give families a way to tell you when they’re free.
Families can mark the times their children are usually available using When you are generally free.
It books nothing and holds nothing. You see their preferences when booking a session, so you can consider the times that suit the family while making your own booking decisions.
Invoices, payments and consent in one place.
Families can view their invoices and pay-as-you-go families can pay by card. Families on annual plans can choose Direct Debit. The How you pay section explains their arrangement.
Families can also respond to consent questions for photographs, testimonials, marketing use and medical information, and accept your tuition terms. Photograph and testimonial consent can be changed through the portal. Medical consent must be withdrawn by contacting you, so you can follow up directly.
Each consent answer is kept with its date. If consent is withdrawn, we flag anything already published that needs taking down.
Your questions, answered.
- Do parents need another password?
- No. They request an emailed sign-in link. Each link works once, and the portal signs out after two hours of inactivity, with a warning first.
- Can parents message me through the portal?
- No. There's no in-portal messaging. Families can reply to emails or phone you.
- Can parents upload documents or sign forms in the portal?
- No. Families can complete the available forms and accept your terms, but they can't upload files or provide signatures through the portal.
- Can parents withdraw medical consent online?
- No. They need to contact you. You then speak to them and record the change.
Give every family its own place.
Keep sessions, feedback, invoices and family information available through a private portal.
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